Shipping Policy

Last updated: October 13, 2026

Where we ship
We ship from Taiwan to the countries available at checkout. If your country isn't listed, email [email protected] and we'll let you know whether we can ship to you.

Carrier and tracking
Most international orders ship with FedEx International Priority. Some destinations, including India, may ship with another express carrier. You'll receive a tracking number by email when your order ships.

Processing time
In-stock items usually ship within a few business days. Many of our robots and kits are built to order; we'll confirm your ship date by email after you order. Business days are Monday to Friday, Taiwan time.

Delivery time
After your order ships, FedEx International Priority usually delivers within 1–3 business days. Customs clearance can add time.

Shipping costs
International shipping is calculated at checkout from the total weight of your order (USD):
- Up to 10 kg: $150
- 10–20 kg: $500
- 20–30 kg: $600
- 30–40 kg: $700
- 40–50 kg: $800
- 50–60 kg: $900
- 60–70 kg: $1,050
- Over 70 kg: $1,200 is charged at checkout; we'll confirm the final freight cost with you before shipping.
Orders within Taiwan: shipping is arranged and invoiced separately.

Duties and taxes
European Union and India: orders ship DAP (Delivered at Place). Our prices and shipping costs don't include import duties, VAT, GST or customs fees. You are the importer, and you're responsible for customs clearance and for paying these charges when your order arrives. The carrier may contact you for payment or documents before delivery. For India, this may include your Importer-Exporter Code (IEC) or GST registration.
All other countries: estimated import duties and taxes are calculated and collected at checkout, so there's nothing more to pay on delivery.

Damaged, lost or missing items
If your order arrives damaged or incomplete, email [email protected] within 7 days of delivery with photos of the item and the packaging, and we'll replace the affected part. If your tracking hasn't updated for 7 business days, contact us and we'll open a claim with the carrier.

Restrictions
We can't deliver to PO boxes or APO/FPO addresses. Some products are subject to export regulations, and we can't ship to countries or customers restricted under US or Taiwan export rules. If your order needs extra export documents, we'll contact you before it ships.

Questions
Email us at [email protected].