Refund Policy

Return and refund policy
Last updated: October 14, 2026

Returns at a glance
- European Union and United Kingdom: consumers can return any item for any reason within 14 days of delivery. Details below.
- All other countries: we don't accept returns or exchanges, and all sales are final. If hardware arrives damaged or defective, we replace the affected part (see below).

EU and UK customers: 14-day returns for any reason
If you're a consumer in the European Union or the United Kingdom, you can return your purchase for any reason within 14 days of delivery. Tell us by email at [email protected], then send the item back by mail. You may open and inspect the item as you would in a store, but you're responsible for any loss in value caused by handling beyond that. You pay the cost of returning it. We'll refund you, including standard outbound shipping, within 14 days of receiving your return notice; we may wait until we receive the item back. We don't offer exchanges. This right doesn't apply to items made or configured to your specifications.

All other countries: no returns
We don't accept returns or exchanges outside the EU and UK. Because we don't accept returns, we don't issue refunds after your order ships, except where the law requires it.

Damaged or defective hardware (all countries)
If any hardware arrives damaged or defective, email [email protected] within 7 days of delivery with photos of the item and the packaging. We'll send you a replacement for the affected part and arrange its shipping.

Order cancellation
You can cancel your order for a full refund until it ships. Email [email protected] with your order number.

Warranty
Warranty terms for your product are included in your order confirmation.

Questions
Email us at [email protected].