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Frequently asked questions

Where is Anvil Robotics located?
Anvil Robotics is a global company with offices in San Francisco, California πŸ‡ΊπŸ‡Έ and Taipei Taiwan πŸ‡ΉπŸ‡Ό Our software and hardware teams are split across North America and Asia, giving us deep supply chain access without being exposed to Chinese risks.
Who are Anvil's existing customers?
Anvil has successfully shipped 200+ robots to over 60 countries, and include some major customers like Nvidia, Google, Georgia Tech, Columbia University, University of Toronto, and more. We proudly support teams from F500 to small startups across the globe.
How much are tariffs and shipping?
Shipping and tariffs depend on the destination country. Anvil's products are made and exported from Taiwan using 2-Day Air Freight DDP. This means the entire customs process is handled by Anvil, so you don't need to do anything (Learn more about DDP). To see tariff and shipping costs, simply checkout and input your destination address.
What is your return policy?
Unfortunately we do not accept returns. All products are made to order and undergo final testing before shipment to ensure full functionality. If you run into any shipping damage, our team is happy to help with damage claims and securing fast replacements parts.
Have more questions? Contact us!